The questions that keep coming up

A valid order is required whenever the collection is performed under a prescription. When you book, simply indicate whether you already have one: it saves a pointless visit.

Collection for children age 8 and older may be available when the type of collection, the order, the child’s situation and the service conditions allow it. A prior assessment of needs may be required.

We do not promise a collection for every child or every analysis.

8 years old, and subject to the conditions above. Give the child’s age when booking so feasibility can be validated before the appointment is confirmed.

It depends on the analysis ordered. Follow the preparation instructions written on your order or given by the ordering professional. The applicable instructions will also be repeated in your confirmation.

Your order where one is required, photo identification, your health insurance card where relevant, and any laboratory forms or documents that apply.

Results follow the process of the laboratory performing the analysis and of the professional who signed the order. This website does not release or interpret results.

No coverage is promised. Coverage depends on the conditions genuinely applicable to your situation and to the service rendered. The private fee for the mobile service is also separate from the laboratory’s analysis fees.

That depends on your contract. Check with your insurer before the visit. A receipt can be issued where the conditions allow one to be produced.

Travel is included in the service fee within the served territory. Out-of-area fees are to be confirmed. The final pricing grid will be published before launch.

The priority territory covers Greater Montréal, Laval, the North Shore and the Laurentians. The exact zone will be confirmed before the final launch.

Business hours will be confirmed before launch. Available windows will appear directly in the booking calendar.

Yes, according to the established cancellation policy. It will be stated in your appointment confirmation and on the terms of service page.

Card, Interac and cash if that method is retained. Online payment may be offered depending on the booking solution chosen.

Tatyana, a licensed practical nurse, practising within her scope of practice, the applicable care methods and the conditions required for each service.

Where an order is required, the collection cannot be performed without it. Tell us when booking: we will agree on a date once you have the document, rather than moving the visit for nothing.