Cancellation policy
Twenty-four hours’ notice lets the time slot go to someone else.
In order to respect our schedule and to allow other clients access to our services, we ask that you cancel or change your appointment at least 24 hours in advance.
Fees may apply in the event of a late cancellation or a missed appointment.
How to cancel or change
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By telephone
Call as soon as you know the time slot no longer works.
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By email
Simply reply to the message confirming your appointment.
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Through the booking platform
Where the appointment was booked online, changes go through the platform.
Worth knowing
A visit is a trip set aside for you alone. Something unexpected, a hospital stay or a change to an order does happen: tell us, and the appointment is simply moved.